Customer emails & texts

Follow up on every quote without lifting a finger

Quote follow-ups, invoice reminders and shipping updates go out on their own, at sensible hours, to people who said yes to hearing from you.

Included on Connect and up
app.skuflow.ai/ink-and-thread/invoices/INV-2088

Invoices / INV-2088

INV-2088

SentViewed Nov 4
PDFRecord paymentSend

Customer

Copper Kettle Brewing

From

Q-1031 · ORD-1183

Issued

Nov 3, 2026

Terms

Net 15

ItemQtyPriceAmount

Structured Cap · Black

Front · Embroidery · 9,200 stitches

Structured Cap · Black · One size72$12.65$910.80
Digitizing: front1$50.00$50.00

Heavyweight Tee · Heather

Left chest · Screen print · 1 colour · 4″ × 4″

Heavyweight Tee · Heather · S–XL110$9.10$1,001.00
Heavyweight Tee · Heather · 2XL10$11.10$111.00
Screens: front, 1 colour1$25.00$25.00
Subtotal
$2,097.80
Sales tax · 7.25%
$152.09
Total
$2,249.89
Deposit paid Oct 28
−$1,125.00
Balance due
$1,124.89

Online payment

Card or bank, through Stripe

app.skuflow.ai/i/w4Lp8c

Pay the balance of $1,124.89 by card or bank from any phone.

Order ORD-1183

In production

Payment gate passed: deposit paid first.

Send from any record

Email or text a quote, an invoice or a reminder with a preview of exactly what the customer gets.

Automations that stop themselves

A quote follow-up stops when the quote is approved. A reminder stops when the invoice is paid.

Consent built in

Texts only to numbers that opted in, STOP honored at once, and quiet hours in your time zone.

The follow-ups you mean to send

Turn on the automations you want and edit the wording. Each one keeps a log of who it reached and why anyone was skipped.

  • Request confirmations and quote follow-ups
  • Invoice reminders before and after the due date
  • Receipts, review requests and win-back messages
  • An Order shipped email with the tracking link
  • Merge fields for names, totals, links and dates
app.skuflow.ai/ink-and-thread/invoices/INV-2088

Invoices / INV-2088

INV-2088

SentViewed Nov 4
PDFRecord paymentSend

Customer

Copper Kettle Brewing

From

Q-1031 · ORD-1183

Issued

Nov 3, 2026

Terms

Net 15

ItemQtyPriceAmount

Structured Cap · Black

Front · Embroidery · 9,200 stitches

Structured Cap · Black · One size72$12.65$910.80
Digitizing: front1$50.00$50.00

Heavyweight Tee · Heather

Left chest · Screen print · 1 colour · 4″ × 4″

Heavyweight Tee · Heather · S–XL110$9.10$1,001.00
Heavyweight Tee · Heather · 2XL10$11.10$111.00
Screens: front, 1 colour1$25.00$25.00
Subtotal
$2,097.80
Sales tax · 7.25%
$152.09
Total
$2,249.89
Deposit paid Oct 28
−$1,125.00
Balance due
$1,124.89

Online payment

Card or bank, through Stripe

app.skuflow.ai/i/w4Lp8c

Pay the balance of $1,124.89 by card or bank from any phone.

Order ORD-1183

In production

Payment gate passed: deposit paid first.

Texting, both ways

Customers reply to your texts and the conversation shows on their record, with an alert so nobody waits.

  • A texting number set up for your business
  • Replies on the customer's Messages tab
  • Daily caps and quiet hours, so nobody gets a 2 AM text
app.skuflow.ai/ink-and-thread/quotes/Q-1042

Quotes / Q-1042

Q-1042 · Spring season tees

Awaiting approvalViewed today, 9:14 AM
EditPDFResend

Customer

Ridgeline FC

Issued

Oct 21, 2026

Valid until

Nov 4, 2026

Jordan Blake

front

back

Heavyweight Tee · Royal

  • Front · Screen print · 2 colours (White, Gold) · 10″ × 11″
  • Back · Screen print · 1 colour (White) · 11″ × 12″

S

8

M

14

L

14

XL

8

2XL

4

48 pieces

priced at the 48 break

ItemQtyPriceAmount

Heavyweight Tee · Royal · S–XL

Ridgeline spring tee · front 2 colours, back 1 colour

44$10.20$448.80

Heavyweight Tee · Royal · 2XL

2XL blank upcharge

4$12.20$48.80

Screens: front, 2 colours

One-time set-up

2$25.00$50.00

Screens: back, 1 colour

One-time set-up

1$25.00$25.00
Subtotal
$572.60
Sales tax · 7.25%
$41.51
Total
$614.11
Deposit due on approval · 50%
$307.05

Price per piece

Blank
$5.75
Front · 2 colours
$2.85
Back · 1 colour
$1.60
Each, S–XL
$10.20

Profit

Staff only

$315.80

Margin 55% · cost $256.80

Artwork proofs

Ridgeline spring tee

Version 2 · sent Oct 21

Awaiting approval

Campaigns and referrals

Send a season's promo to the right customers by email or text, and see who ordered afterwards.

  • Audiences built from your own customer list
  • AI drafts of the email or text to edit
  • Opt-out handling on every marketing message
  • A referral program with a code and link for each customer

SKUFlow AI

Ink & Thread Co.

Which orders are waiting on art?
Three orders are held at the art gate. The customers haven't approved their proofs yet:
ORD-1196Grace Valley Church

Proof v1 sent 6 days ago

ORD-1199Oak Hollow Little League

Changes requested yesterday: Tess is on it

ORD-1198Pine Street Bakery

Proof v2 sent 3 days ago

Want me to email the two still waiting a reminder with their proof link?

Send 2 proof reminders

Email with the quote link · Grace Valley Church, Pine Street Bakery

ApproveDecline
Ask anything about your shop…

Questions, answered

Something else on your mind? Ask us and a person will answer.

Which plans include automations and campaigns?

Sending a quote or invoice by email or text is on every plan. Automated follow-ups and reminders start on Connect, and marketing campaigns start on Grow. Each plan includes a monthly number of texts and emails.

Whose address do emails come from?

Emails go out under your business's name, and replies go to your own email address. You can also send from an address at your own domain once it's verified.

How do you handle text message consent?

Texts go only to numbers marked OK to text. A reply of STOP turns texts off for that number straight away, and your staff can't switch them back on; only the customer can.

Will customers get messages in the middle of the night?

No. Messages wait for the end of your quiet hours, 9 PM to 8 AM in your time zone unless you change them.

Great at making things. Ready for the business part?

Bring in your products, invite your crew and send your first quote this afternoon. No card needed to explore, no contract.

  • 14 days free
  • No card needed to explore
  • No contract