Messaging & email
Sending rules
Set quiet hours, a daily limit per customer, your sender name, reply-to address, business phone and review link.
Sending rules apply to every automated message. Owners and admins set them in Settings → Messaging, in the panels beside the providers.
Quiet hours and limits
- Quiet hours: no automated messages between these times, in your business's timezone. They wait until the end; nothing is dropped. Time-critical ones still go.
- Automated messages per customer per day: 0 means no cap. Messages your team sends aren't counted.
Sender details
- Sender name: the name customers see on your emails.
- Reply-to email: where email replies go.
- Business phone: used in messages that show your phone.
- Review link: your Google review page. The Review request automation and the "How did we do?" page use it. Connecting Google in Reviews fills it in for you.
Click Save.
Quiet hours and limits and Sender details
Screenshot coming soon