Messaging & email
See every message
Check what was sent to a customer, when, and why any email or text was held, skipped or failed.
Engage → Messages lists every email and text SKUFlow sent or tried to send, and every reply. Use it to answer "did they get it?".
Engage → Messages with the filters and the list
Screenshot coming soon
Filter by Status, Channel or Automation, or search an address, subject, text or customer. Choose Replies to see only what customers sent back.
Statuses
| Status | Means |
|---|---|
| Queued | Waiting to go out |
| Deferred | Held for quiet hours (or a daily limit); it goes later by itself |
| Sent | Handed to the email or text provider |
| Delivered | The provider confirmed delivery |
| Test mode | Logged, never sent: the channel isn't set up yet |
| Skipped | Not sent, with the reason (for example, consent doesn't allow it) |
| Failed | The provider refused it, with the reason |
| Bounced | The email address bounced or the customer marked it as spam |
| Received | A customer's reply |
Open a message
Click a message to see it As the customer sees it, who it went to, which automation or team member sent it, what it's about, and its timeline. A held or skipped message says why.
A customer's messages
A customer's page shows their messages and their Messaging consent too. See Consent and opt-outs.