Phone
A business phone number with calls, recordings and missed-call texts.
The phone system gives your shop local business numbers that ring your team in the browser and on their mobiles. Every call is logged with the caller's customer record, and you can record calls with transcripts and AI summaries, follow up on missed calls and text back the callers you miss.
Tracking numbers show which ads, campaigns, QR codes or print pieces make the phone ring, and which calls turn into orders.
Sales → Calls with the call log, summaries and follow-ups
Screenshot coming soon
Turn on the phone system
Add it to your plan and switch it on.
Add phone numbers
Your main line and tracking numbers.
Choose who rings
Ring groups in the browser and on mobiles.
Business hours and voicemail
What happens in and after hours.
Answer and make calls
The phone dock and the caller's record.
Missed calls
Follow-ups and text-back.
Who can do what
| Who | Can |
|---|---|
| Owners and admins | Everything: settings, numbers, ring groups, recordings and transcripts |
| Staff | Answer and make calls, follow up, add notes, link a request |
| Members | See the call log (summaries, not transcripts) and the numbers |