Handle change requests
Reply to a customer's comments on a proof, fix the design and send a new version for approval.
When a customer asks for changes, the quote shows Changes requested and their note appears under the proof. Fix the design and send a new version; the customer approves that one.
Read the request
Open the quote. Under Artwork proofs, the proof shows "Changes asked by" with the customer's name and date, and their comment marked Asked for changes.
Reply if you need to
Type in Reply to the customer and click Reply. The customer sees your reply under the proof on their quote page.
Fix the design
Open the design, make the change (move the art, resize it, swap in a new artwork version) and click Save.
Send the new proof
Back on the quote, click Send new proof, add a Note to the customer saying what changed, and click Send proof. Sending the quote again also sends a new proof for every design that had changes asked for.
If the customer sent a new file, upload it as a new version of the same artwork first. See Update or archive artwork.