Shipping
Track a package
Follow a package from label to delivery, see how tracking moves the order, and what your customer sees.
Once a label is bought, the carrier's scans come into SKUFlow on their own. Each package in the Shipments panel shows its status, tracking number and expected delivery date.
Statuses
| Status | Meaning |
|---|---|
| Label bought | The label is ready to print. |
| Waiting for pickup | The carrier knows about it but doesn't have it. |
| In transit | The carrier has it. |
| Out for delivery | On the truck today. |
| Ready at the carrier | Waiting at a carrier location for pickup. |
| Delivered | Delivered. |
| Returned | On its way back to you. |
| Not delivered | The carrier couldn't deliver it. |
| Voided | The label was voided. |
Click Track to open the carrier's tracking page, or Refresh to fetch the latest scans now.
How tracking moves the order
- When the carrier first scans the package, the order is marked Shipped (a store order is already fulfilled when its label is bought).
- When every package on the order is delivered, the order is Completed.
You don't need to click Mark shipped for orders you ship with a SKUFlow label.
What your customer sees
- In their customer portal, each order lists its packages with a Track with link.
- The Order shipped: tracking automation emails the tracking link when the carrier picks the package up. Turn it on in your automations. See Messaging & email.