Send, schedule or pause a campaign
Send a campaign now, at a set time or at each customer's local time, and pause, resume, cancel or duplicate it.
Choose when it goes out
Under When it goes out in the campaign editor, pick:
- Send now.
- At a date and time, in your business's timezone.
- Each customer's local time: customers get it at that time where they live (from their state).
Quiet hours are respected: anything due during them waits until they end.
Send or schedule it
Fix anything listed under Before it can go out.
Click Send now or Schedule.
Check the number of customers and confirm.
Sending emails and texts every customer in the audience who agreed to marketing. Send a test to yourself first.
Each customer gets the campaign once per channel. With Email and text, a customer who can get both gets both.
Change a scheduled campaign
You can edit a draft or scheduled campaign. Saving a change to a scheduled campaign turns it back into a draft: send or schedule it again afterwards. A campaign that has started can't be changed; Duplicate it to send a new version.
Pause, resume or cancel
On the campaign's page:
- Pause: nothing new goes out until you click Resume. Nobody gets it twice.
- Cancel campaign: customers who haven't received it yet never will. Results so far are kept. This can't be undone.
- Duplicate: a draft copy.
- Delete: removes the campaign; its messages stay in the message log. A sent campaign can't be deleted.
Statuses
Draft, Scheduled, Sending, Paused, Sent and Cancelled.